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Privacy policy

🔒 Privacy Policy – ZanziEats

Effective Date: January 2026
Contact Email: support@zanzieats.co.za

1. Introduction

ZanziEats (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA), Consumer Protection Act (CPA), and Electronic Communications and Transactions Act (ECTA) of South Africa.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Information: Name, surname, contact details.
  • Account Information: Login credentials, preferences, saved addresses.
  • Transaction Information: Orders, payment details, delivery instructions.
  • Device & Usage Information: IP address, browser type, app usage data.
  • Location Data: For accurate delivery services.

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders.
  • Facilitate secure payments.
  • Improve platform functionality and customer experience.
  • Communicate promotions, updates, and support.
  • Comply with legal and regulatory obligations.

4. Sharing of Information

We may share your information with:

  • Vendors & Restaurants: To fulfill your orders.
  • Delivery Partners: For accurate and timely delivery.
  • Payment Gateways: To process secure transactions.
  • Regulatory Authorities: When required by law.

We do not sell your personal information to third parties.

5. Data Protection & Security

  • We implement industry-standard encryption and security measures.
  • Access to personal data is restricted to authorized personnel only.
  • Regular audits and monitoring are conducted to prevent unauthorized access.

6. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent for certain processing activities.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights are violated.

7. Cookies & Tracking

ZanziEats uses cookies to improve user experience, personalize content, and analyze traffic. You may disable cookies in your browser settings, but this may affect platform functionality.

8. Retention of Data

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

9. International Transfers

If data is transferred outside South Africa, we ensure adequate safeguards are in place to protect your information in line with POPIA requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our platform with a revised effective date. Continued use of ZanziEats constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:
Email: support@zanzieats.co.za